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Frequently asked questions

1. I need to contact my hotel: How can I get in touch?

You can always get in touch with your hotel by phone or email. All contacts can be found on our website under the “Contacts” section.

2. Which debit/credit cards can I use when booking a room? ?

We accept Mastercard and Visa.

3. Can I book on the website without giving my credit card number?

You can book without a credit card only via Tallink Hotels Booking Center. Please call +372 630 0808. 

4. Why am I not able to make a booking using my debit/credit card??

Kindly make sure that you have entered the correct details. If the problem persists, contact the Tallink Hotels Booking Center by email tallinkhotels@tallink.ee or call +372 630 0808  and we will do our best to assist you. 

5. I have a promo code. How can I use it? 

You can enter a promo code at the first stage of the booking on our website, right after choosing the number of rooms and guests. Enter the promo code in the “promo code” box.

6. How do I book a room with a gift card?

To book a room with a gift card, kindly get in touch with us by email tallinkhotels@tallink.ee. Let us know your desired room and the dates of the visit. Please add a photo of the gift card.

7. What are the check-in and check-out times? 

You can check in at any time between 15.00–00.00. The latest time for check-out is at noon. You can check out anytime between 00.00–12.00. Should you require an early check-in or late check-out, kindly contact your hotel directly. Note that we cannot guarantee either, but we will do our best to accommodate your needs. 

8. I have not received a booking confirmation. What should I do?

If you have made a booking via Tallink Hotels channels and have not received a booking confirmation, kindly check your spam folder. If the confirmation email is not there, get in touch with us at tallinkhotels@tallink.ee or call +372 630 0808, and we will send it to you.  If you made your reservation through Tallink Silja, please contact them directly. If you made a booking via a third party, kindly contact the service provider directly.

9. What do I do if I lost my reservation number?

You can find your reservation number in your confirmation letter. Additionally, you can send us an email from the email address you used for making a booking, and we will send you the reservation number. If you made your reservation through Tallink Silja, please contact them directly. You find contact details from the booking confirmation. For more information, please see Tallink Silja homapage. If you made a booking via a third party, kindly contact the service provider directly. 

10. From what age is there an additional cost for a child staying in a room?

Children up to 5 years old can stay with their parents free of charge in all rooms. Children from 6–11 stay free of charge in family rooms. In other types of rooms, additional charges apply for children starting from 6 years. Additional charges also apply to all children from 12–17 in all types of rooms. When making a booking, children staying with their parents should be added to the guest list. Also note, that there is a limit for guests staying in one room. 

11. What do you offer for families with children?

You can rest assured that the little ones are taken care of, and there is plenty of entertainment for children of all ages. Tallink City hotel offers family rooms, a kids’ suite, and a dedicated play area for children. Tallink Spa & Conference Hotel has family rooms, a spectacular aquatic center, and a great family brunch. See also our “Family adventurepackage. Both hotels have a special kids´ menu with children´s cocktails.

12. What advantages do I have as a Club One member, and how can I collect points?

As a Club One member, you can combine money and points to buy accommodation and other products and services. Various discounts also apply.  To collect points, make a booking via Tallink channels and use your Club One number. Collecting points is not possible when booking via a third party (for example Booking.com, Expedia, etc). Kindly present a physical or digital card at check-in immediately after your arrival. Retroactive point collection and registration on Club One account is not possible when booking trips and making purchases. You can also collect points when dining at our restaurants and using various other services. Kindly find more information on Club One page.  

13. What about the parking? How much does it cost? Where can I park when there are no vacant places at hotel parking?

Parking cannot be pre-booked and is based on availability. We can confirm your parking spot on your arrival. For the parking options in Tallink Spa & Conference and Tallink Express, kindly refer here. For the parking options in Tallink City, kindly refer here.  

14. How do I cancel or make changes to my reservation?

To cancel or change the status of an existing reservation that is made via the Tallink Hotels website, kindly sign in on the same site or contact your hotel directly. If the booking is made via a third party (for example Booking.com, Expedia, etc), kindly contact the relevant service provider for assistance. Note that you are not entitled to a refund for some reservation categories. Please familiarize yourself with the cancellation terms found in your confirmation email.

15. What are the house rules?

We ask all our guests to familiarize themselves with the opening and closing hours of our venues and the duration of visits. We expect everyone to be considerate and kind to other guests and our staff.  Respectful and responsible alcohol consumption principles should be followed on our premises. Smoking inside of the hotel and consuming personal alcoholic beverages in our public areas is prohibited. 

As per the Estonian Law Enforcement Act, quiet hours are the following: from September 1 to May 31 from 23.00 to 07.00 and from June 1 to August 31 from 24.00 to 06.00. Misbehavior can result in immediate ejection from hotel premises.  

Breaking or damaging hotel inventory will result in a fine according to fixed prices. There are several complementary items that we offer for the convenience of our guests. However, asset misappropriation is theft. Our reception is happy to explain, whether the item is meant to be used in the hotel or taken home. 

If house rules are not being followed, we have the right to refuse services, and the hotel has no obligation to give a refund. We wish all our guests to be safe and enjoy themselves and let others do the same. 

16. What should I do if I have not received a receipt by email after a visit?

If you have not received your receipt, kindly check your spam folder. If it is not there, contact your hotel directly, and they will be happy to send the receipt to you.  

 

You did not find an answer to your question? Get in touch, and we will be happy to help!